When you're writing emails for work, make sure that they are professional. We've had some emails flying around lately that have caused some hurt feelings. Below are some tips to help avoid this.

1. Be professional at all times. Leave out the emotion. (Yes, we're sorry that you were angry, frustrated, whatever, but you don't need to state that.)

2. State the facts. Don't exaggerate or fall into hyperbole.

3. Remember that people just see the text. They don't get any body language or clues from the writer to help them understand.

4. People should know not to type in all capital letters, but some still do it.

5. If you're sending a message that you feel may be misinterpreted, have a neutral party read it and provide feedback.

6. Some messages just weren't meant to be delivered by email. Pick up the phone or go see the person.

7. If someone goes above and beyond expectations, send them a thank you and copy his/her supervisor. It's nice to receive a thank you once in a while.