Being a good note-taker is an important skill for technical communicators. Here are some suggestions for improving this skill...

1. In brainstorming sessions or meetings, write down as much of what is said. Come up with your own abbreviation system. I use a symbol (like a star) to note action items or things I need to do for further research. I also make a list of all names of attendees. I use their initials to denote speakers in my notes. Sometimes, different color inks help.

2. Don't worry about spelling, formatting, or punctuation. Capture the dialog. This is stream of consciousness. Write as much of what is said. (Sometimes, I look a laptop. For some sessions, it was easier to type than to try to write.)

3. Don't try to synthesize or summarize during the information-gathering session. Just capture the dialog.

4. If the group is reviewing a document, make your notes on the pages of the report/user guide.

5. Review your notes as soon after the meeting as possible. The longer you're away from the material, the more likely you will forget the context.

6. During your review of your notes, transcribe your hand-written notes. Make sure the items are in the proper order. Highlight any gaps or missing information.

7. Write your draft of the document and review it with your subject matter experts.