I worked in a small engineering firm years ago in Richmond, VA. I was responsible for the marketing. I wrote the responses to local, state, and federal government requests for proposals. It was my job to highlight my firm's ability to successfully complete the job. I had to cull all of the requirements into the final proposal which could be three to four inches thick when all was finished.

Unfortunately, the leadership didn't understand any other job except engineering. They thought all support positions were alike and the resources were interchangeable. It took several months and some spreadsheets to highlight the number of projects and dollars that my proposals were generating for the firm.

You need to know what you're worth and be able to demonstrate it during evaluation or review time. (At another company, raises were based on how well you documented your accomplishments through the year. We had people that never figured that out. They slopped through the self-evaluations and wondered why they got the base amount.)

Keep a folder of thank you notes, emails, and letters. These can help you illustrate your point when you're listing your accomplishments.

Look for ways to improve processes. Dollars and costs count. If you can demonstrate that you increased efficiency and lowered costs, you're an asset.

If your company doesn't have a timesheet or project management system, keep a list or a spreadsheet of all of your projects, tasks, and work efforts. It will help you better demonstrate your successes. "I completed 12 major documentation projects this year all within the alloted timeframe," is more effective than "I write user documentation."