We have a new intern, and we're meeting this week to provide an overview of our technical and business writing. As I was working on the agenda, I started thinking about my key points. What are the most important things that I want to share in the overview? Here are my top six...

1. Style Guide: There are a lot of correct ways to present things, but we created a style guide so that we're all consistent with our message.

2. Templates: Again, there are lots of ways to format, but we wanted a consistent look and feel.

3. Proofreading: It sounds petty and time-consuming. It does take some time, but you need to make sure it's as error-free as possible before you hand off your work. (Typographical errors could cost you business or an interview...I worked for a firm once, and we were reviewing proposals for a large contract. One vendor spelled our company name wrong. It was tiny mistake, but they didn't get the call back.)

4. Types of Writing/Types of Documents: It's important to know your audience and what type of document to use to serve your purpose. Are you instructing, asking for permission, providing options?

5. Research: Do your homework and cite your sources. Know what sources to use for the type of document that you're creating.

6. Tools: Know how to use your software and resources. They help improve your efficiency.